StartupClass.in ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our Product, or interact with our services.
This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India. By using our Website or purchasing our Product, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
1.1 Information you provide directly
When you make a purchase on our Website, the following information is collected through our Payment Gateway (Razorpay):
- Name: As entered during the checkout process;
- Email address: For delivery confirmation and customer support;
- Phone number: As required by the Payment Gateway for transaction processing;
- Payment information: Including card details, UPI ID, or net banking credentials — this information is collected directly by Razorpay and is NOT stored on our servers.
If you contact us for support, we may also collect any information you choose to share in your communication, including your payment ID, the nature of your issue, and any other details relevant to resolving your query.
1.2 Information collected automatically
When you visit our Website, we and our third-party service providers automatically collect certain technical and usage information:
- Device information: IP address, browser type and version, operating system, and device type;
- Usage information: Pages visited, time spent on pages, referring website, pages clicked, scroll depth, and actions taken;
- Location information: Approximate geographic location derived from your IP address (city/region level — we do not collect precise GPS location);
- Cookies and similar technologies: As described in Section 4 below.
1.3 Information collected by third parties
We use third-party services that may collect information independently:
- Razorpay: Collects and processes payment data in accordance with their privacy policy and RBI guidelines;
- Meta (Facebook): Collects analytics and advertising data via the Meta Pixel, in accordance with Meta's privacy policy;
- Cloudflare: Collects server logs and security information as our hosting and CDN provider;
- Google: May collect analytics data if we enable Google Analytics in the future.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your purchase: Verify your payment, deliver the Product, and provide download access;
- To provide customer support: Respond to your questions, resolve issues, and provide technical assistance;
- To prevent fraud: Verify the legitimacy of payments and prevent unauthorized access to the Product;
- To improve our Website and Product: Analyze usage patterns, identify issues, and enhance user experience;
- To analyze marketing performance: Measure the effectiveness of our advertising campaigns and optimize ad targeting;
- To communicate with you: Send transactional emails (payment confirmation, download links) and respond to your inquiries;
- To comply with legal obligations: Meet requirements under Indian law, tax regulations, and payment processing rules;
- To enforce our Terms: Detect and prevent violations of our Terms & Conditions, including unauthorized distribution of the Product.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: You have consented to the processing of your data for specific purposes (e.g., analytics, marketing measurement);
- Contractual necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., processing your payment and delivering the Product);
- Legal obligation: Processing is necessary to comply with Indian law, including tax and payment processing regulations;
- Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and product improvement — provided these interests are not overridden by your rights.
4. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to operate and improve our services. Cookies are small text files stored on your device when you visit a website.
4.1 Types of cookies we use
- Essential cookies: Required for the Website to function properly (e.g., remembering your preferences);
- Analytics cookies: Help us understand how visitors use the Website so we can improve it;
- Advertising cookies: Used by Meta (Facebook) to measure ad performance and show relevant ads to people who have visited our Website;
- Security cookies: Used by Cloudflare to protect the Website from malicious activity.
4.2 Managing cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some parts of our Website may not function properly if you disable cookies — particularly the payment and download functionality.
Meta Pixel and similar advertising technologies may also be managed through the advertising preferences provided by Meta at Facebook Ad Preferences.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your information in the following circumstances:
5.1 With service providers
- Razorpay: To process your payment. Razorpay collects your payment information directly and processes it in accordance with their privacy policy and RBI guidelines;
- Meta (Facebook): Receives hashed identifiers (such as hashed email or phone number) via the Meta Pixel and Conversions API for ad measurement and attribution. We share a unique event ID to enable deduplication between client-side and server-side events;
- Cloudflare: Our hosting and CDN provider, which may process server logs and IP addresses for security and performance purposes;
- Any future service providers: We may engage additional service providers to operate our business, and will only share information necessary for them to perform their functions.
5.2 For legal reasons
We may disclose your information if required to do so by law, regulation, legal process, or government request — or if we believe in good faith that disclosure is necessary to:
- Protect the rights, property, or safety of the Company, our users, or others;
- Prevent or investigate fraud, security breaches, or illegal activity;
- Enforce our Terms & Conditions or other agreements;
- Comply with a valid legal request from law enforcement or regulatory authorities.
5.3 Business transfers
In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website of any change in ownership or control of your personal data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:
- Payment records: Retained for the period required by Indian tax law and RBI guidelines (typically 7 years);
- Customer support communications: Retained for 2 years after your last interaction;
- Analytics data: Retained in aggregated, anonymized form indefinitely; identifiable analytics data is retained for 26 months;
- Server logs: Retained for 30 days by Cloudflare for security purposes.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption: All data transmitted between your browser and our Website is encrypted;
- Server-side payment verification: Payment IDs are verified with Razorpay's API before any Product is delivered;
- Access controls: Only authorized personnel have access to personal data, and access is granted on a need-to-know basis;
- Regular security reviews: We periodically review our security practices and update them as needed.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
8. Your Rights
Under Indian data protection law, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you;
- Right to correction: You may request that we correct any inaccurate or incomplete personal information;
- Right to erasure: In certain circumstances, you may request that we delete your personal information;
- Right to object: You may object to our processing of your personal information for certain purposes (such as marketing);
- Right to withdraw consent: Where we rely on your consent for processing, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at support@startupclass.in. We will respond to your request within 30 days, in accordance with applicable law.
9. Children's Privacy
Our Website and Product are intended for individuals aged 18 years and older. We do not knowingly collect personal information from anyone under the age of 18. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than India — including the United States (where Meta and Cloudflare operate) and other jurisdictions where our service providers have servers. By using our Website and purchasing our Product, you consent to the transfer of your information to these countries. We take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and applicable law.
11. Third-Party Links and Services
Our Website and Product may contain links to third-party websites and services that are not owned or controlled by us. These may include links to AI tools (such as ChatGPT, Claude), website builders, and other resources mentioned in the Product. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Website or Product after any changes constitutes your acceptance of the updated Privacy Policy.
13. Grievance Officer
In accordance with the Information Technology Act, 2000, and the rules made thereunder, we have designated a Grievance Officer to address any concerns or complaints regarding this Privacy Policy or our handling of your personal data:
Grievance Officer
StartupClass.in
Email:
grievance@startupclass.in
Response time: Within 30 working days of receiving a complaint
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: