Contact Us

If you have any questions, concerns, or need assistance with your purchase, we're here to help. Below are the ways you can reach us. Please include your Razorpay Payment ID (starts with pay_) in all support emails so we can help you faster.

Customer Support

Grievance Officer

For privacy-related concerns or complaints, you may contact our designated Grievance Officer:

Business Information

What to Include in Your Email

To help us assist you quickly, please include the following information in your support email:

• Your Razorpay Payment ID — starts with pay_ and can be found in your payment confirmation email or SMS from Razorpay. This is essential for any payment or download related query;
• The email address you used during checkout — so we can locate your order;
• A clear description of your issue or question — the more detail you provide, the faster we can help;
• Screenshots (if applicable) — if you encountered an error, a screenshot helps us diagnose the problem.

Common Questions

I paid but didn't get the download page — what do I do?

Email us at support@startupclass.in with your Payment ID. We will verify your payment manually and send you the download link or the PDF directly.

The PDF won't open / is corrupt — what do I do?

Try downloading it again using the link on your thank-you page. If it's still corrupt, email us with your Payment ID and we will send you a fresh copy.

I lost my download link — can I get it back?

Yes. Email us with the email address you used during checkout and we will resend your download link.

Can I get a refund?

Due to the digital nature of the Product, all sales are final and no refunds are provided once the Product has been downloaded. Please review our Refund Policy for full details.

Legal & Policies

For our full legal policies, please visit:

• Terms & Conditions
• Privacy Policy
• Refund & Cancellation Policy
• Shipping & Delivery Policy